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Café Manager

Job Summary:

The store manager is responsible for leading all team members in the efficient and profitable operation of a 203ºF Retail Store.

He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent, fast, efficient, and friendly service ensuring a Quality Experience for both, our customers and team members.

The store manager creates the tone and personality of the store by being a champion of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and Company Policies.

Store Operations:

  • Develops and executes sales and profit plans that are in-line with budgetary goals.
  • Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
  • Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
  • Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
  • Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
  • Maintains a clean well-merchandised store, following visual presentation plans and standards.
  • Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
  • Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
  • Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

Service:

  • You are the Role Model for outstanding service and “owner” of the service initiative at your store.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
  • Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis.
  • Consistently monitor, coach and encourage team members to meet the Company’s service standards.
  • Maintain high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
  • Respond proactively to prevent and resolve customer service situations.
  • Maintain efficient, friendly service standards.

Product:

  • Ensure that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
  • Consistently maintain the highest quality product standards.
  • Follow all Company drink recipes and procedures.
  • Oversee drink making and participates in the re-certification process (monthly).
  • Educate our customers on the superior quality of Company products and services.
  • Prepare all drinks and ensures all team members prepare drinks according to 203ºF Coffee Co. drink recipe standard operating procedures.
  • Taste drink and food products on a per shift basis for quality assurance.

Training & Development:

  • Executes effective recruiting programs with the Human Resources Department to ensure high team member retention.
  • Contributes information to the store manager on performance appraisals for team members they directly supervise.
  • Counsels team members, facilitates team member training efforts, conducts regular performance reviews, and disciplines team members, as necessary.
  • Assists in the training of new employees.
  • Motivates staff to maintain quality and consistent product.

Qualifications:

  • Minimum high school diploma or equivalent.
  • Minimum one year retail experience, preferably with a specialty coffee store.
  • Management in a specialty store or food establishment preferred.
  • Register and cash handling experience.
  • Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
  • Must be able to work overtime, including weekends, evenings and special events as needed.
  • Well-organized, detail-oriented and able to multi-task.
  • Must have effective problem solving/decision making abilities.
  • This position will require frequent standing and use of hands and arms.
  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.
  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
  • Must have excellent verbal and written English communication skills.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Retail store environment.
  • The noise level in the work environment is usually moderate.

Salary: Competitive Pay

Café Assistant Manager

The Assistant Manager assists the store manager in running an efficient and profitable operation of 203ºF Coffee Co. retail store. He/she is responsible for ensuring the store meets Company standards in sales, service, staffing, product quality, visual merchandising, and operations. The assistant manager assists the store manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store manager and coordinates, as necessary, with the Corporate Office. Assistant Managers manage the training of baristas and lead baristas. He/she will be expected to have significant product knowledge and demonstrate positive, friendly and courteous customer service, as well as be able to demonstrate a commitment to our Guiding Principles and House Rules.

Store Operations:

  • Assists store manager in managing a profitable store, reviews controllable expenses, and monitors labor costs.
  • Partners with the store manager in creating sales volume growth and creates a positive customer experience.
  • Assists store manager in planning and executing sales promotions and maintaining a positive community image.
  • Ensures the store has sufficient product, merchandise, and supplies needed to manage an efficient store.
  • Performs opening and closing duties.
  • Delegates duties, as necessary, to shift supervisors and baristas.
  • Performs financial documentation and register readings during shift.
  • Ensures the store, backroom, and equipment are maintained in a safe and clean manner.
  • Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.
  • Processes all payroll information in an accurate and timely manner.
  • Assists store manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events.
  • Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
  • Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available.
  • Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.
  • Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork, and recommends a proper course of action.

Service:

  • You the Role Model for outstanding service and “owner” of the service initiative at his/her store.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
  • Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis.
  • Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
  • Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
  • Responds proactively to prevent and resolve customer service situations.
  • Maintains efficient, friendly service standards. 

Product:

  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
  • Consistently maintains the highest quality product standards.
  • Follows all Company drink recipes and procedures.
  • Oversees drink making and participates in the re-certification process (monthly).
  • Educates our customers on the superior quality of Company products and services.
  • Prepares all drinks and ensures all team members prepare drinks according to 203ºF Coffee Co. drink recipe standard operating procedures.
  • Tastes drink and food products on a per shift basis for quality assurance.

Training & Development:

  • Executes effective recruiting programs with the Human Resources Department to ensure high team member retention.
  • Contributes information to the store manager on performance appraisals for team members they directly supervise.
  • Counsels team members, facilitates team member training efforts, conducts regular performance reviews, and disciplines team members, as necessary.
  • Assists in the training of new employees.
  • Motivates staff to maintain quality and consistent product.

Qualifications:

  • Minimum high school diploma or equivalent.
  • Minimum one year retail experience, preferably with a specialty coffee store.
  • Assistant management in a specialty store or food establishment preferred.
  • Register and cash handling experience.
  • Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
  • Must be able to work overtime, including weekends, evenings and special events as needed.
  • Well-organized, detail-oriented and able to multi-task.
  • Must have effective problem solving/decision making abilities.
  • This position will require frequent standing and use of hands and arms.
  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.
  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
  • Must have excellent verbal and written English communication skills.

Retail Café Barista

Position Reports To: Café Manager
Date: Early February

Store Operations:

  • Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly.
  • Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffee bar.
  • Uphold the company’s standards regarding merchandising, inventory and rotation of store products.
  • Offer relevant, thoughtful ideas and suggestions for improving operations.
  • Ensure adherence to the company’s dress code, as well as all health and safety requirements.

Essential Functions:

  • Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring they consistently reflect the company’s recipe and presentation standards.
  • Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules.
  • Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers.
  • Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies.
  • Educate customers on all coffee and teas carried.
  • Assist in the training and development of new staff.
  • Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills.
  • Demonstrate an ongoing pursuit of education, training, and industry trends.
  • Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner.
  • Respond to questions, orders, and concerns with patience, confidence, and professionalism.
  • Engage customers about their drink preferences and tailor suggestions accordingly.
  • Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions.

Service:

  • You are the Role Model for outstanding service and “owner” of the service initiative at his/her store.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
  • Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
  • Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
  • Assesses and provides adequate staffing to provide efficient and friendly, superior service.
  • Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

Product:

  • Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
  • Ensures that all Company food offerings maintain the highest quality.
  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
  • Tastes drink and food products on a per shift basis for quality assurance.

Training & Development:

  • Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
  • Demonstrates the ability to lead, effectively communicate, and champion 203ºF Co. Guiding Principles, House Rules, and Standard Operating Procedures.
  • Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
  • Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.
  • Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
  • Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

Qualifications:

High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality and/or customer service industries.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the above-mentioned duties successfully. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions below.

  • Ability to maintain a pleasant disposition and sense of urgency with helping customers
  • Demonstrate a passion for coffee and tea
  • Capability to interface and maintain effective relationships with co-workers and customers
  • Logical and methodological approach to problem solving
  • Flexible, with the ability to multi-task in a highly demanding, stressful environment
  • Maintain a calm demeanor during periods of high volume
  • Ability to cooperate successfully as a member of a team
  • Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
  • Communicate clearly, honestly and promptly
  • Ability to use available resources to answer questions
  • Maintain regular and consistent attendance and punctuality
  • Strong cash handling skills

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Retail store environment.
  • The noise level in the work environment is usually moderate.

Salary: Competitive Pay

Send resumes with references to jobs@203degreesfahrenheit.coffee or add one using the form below. NO CALLS.

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